Return / Refund Policy

Effective Date: 2026-06-11

LankaLink provides digital platform services including inquiries, listings, bookings, and service facilitation. Because many services are digital or service-based, refunds are handled according to the conditions below.

1. General Policy

Payments made through LankaLink may be non-refundable once a booking, listing, or service request has been confirmed, unless otherwise stated.

2. Eligible Refund Situations

• Duplicate payment made for the same transaction
• Payment successfully charged but service request was not recorded due to a technical issue
• Service cannot be provided due to merchant-side or platform-side failure
• Incorrect amount charged due to a verified system error

3. Non-Refundable Situations

• Change of mind after a confirmed payment
• Failure to use a booked service within the agreed period
• Customer-provided incorrect details that caused service issues
• Services already delivered or confirmed

4. Cancellation Requests

Cancellation requests must be made as early as possible. Approval of cancellation depends on the type of service, booking status, and whether third-party arrangements have already been made.

5. Refund Processing Time

Approved refunds may take 7 to 14 business days to be processed, depending on the payment gateway, bank, and payment method used.

6. Refund Method

Refunds, if approved, will usually be made to the original payment method or another method approved by LankaLink and the payment provider.

7. Supporting Documents

To request a refund, customers may be asked to provide transaction details, contact details, and proof of payment.

8. Contact for Refund Requests

To request a refund or report a payment issue, contact:

LankaLink
Email: info@lankalink.online
Phone: +94 77 235 9829